Returns & Exchanges

REDMAGIC United Kingdom offers a 15-day return period for all gaming smartphones and accessories to ensure you are completely satisfied with your hardware performance. Items must be returned in their original packaging with all accessories included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your REDMAGIC account and navigate to the 'My Orders' section to submit a Return Merchandise Authorization (RMA) request within 15 days of delivery.

• 2.
  Packaging and Preparation

  Securely pack the device in its original box, ensuring all cables, chargers, and documentation are included to avoid restocking fees or rejection.

• 3.
  Shipping Your Return

  Affix the provided shipping label to your package and drop it off at the designated courier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our service centre verifies the device's condition and functionality, your refund will be processed to your original payment method within 7 to 10 business days.